Client stories

How Temenos saved time and simplified Treasury Management

Known as a true pioneer in core banking software since 1993, Temenos now serves over 950 core banking and 600 digital banking clients, giving financial institutions the power to make banking more accessible so their customers can live their best financial lives.

temenos-blue-logo-png-file

Challenges

Operational complexity

Managing 324 accounts across 45 banks in 52 countries added complexity.
The shift from a single banking partner to a regional model made coordination more difficult.

Manual workload & limited visibility

Accessing banking platforms required numerous physical tokens.
Critical tasks like payments, reconciliation, and FX were managed in Excel, increasing risk and reducing efficiency.

Delayed cash position reporting

Without a consolidated view, real-time cash visibility was limited, making it harder to make timely funding and investment decisions.
End-of-day or next-day reconciliation cycles hindered proactive cash and risk management.

Lack of integration

Disconnected systems between bank platforms, ERP, and trading platforms made straight-through processing impossible.
Manual data handling between systems added risk and consumed time across accounting and reconciliation.

Temenos offers banking software solutions to financial institutions across the industry from Tier 1 banks to the smallest institutions worldwide.

In November 2022, the company celebrated a milestone 850th client go live on its Temenos Infinity digital banking platform. Supporting this global operation is a centralised treasury team of five people. Every payment that leaves the company goes through their hands, which also manages all funding repatriations.

Group cash is centralised where possible, and funding is provided to local entities on an as-needed basis. The Temenos treasury also manages several cash pools across the US, Europe and Australia.

Any excess cash is used to pay down debt or place on investments to maximise returns. As Temenos is a billion-dollar company, the treasury needs to be incredibly efficient to manage the level of work that flows through the department. This was put under intense pressure back in 2015, when RBS retracted from the global banking market.

Joanne Blomfield, Group Head of Cash Management, Temenos, explains: “At that time, some 80% of our bank accounts globally were concentrated at RBS. When they retracted, we evolved to a more regional banking structure, with one or two of the best banks per region in our banking syndicate. We hold most of our bank accounts with them but still have numerous legacy accounts in places our syndicate banks couldn’t cover.”

While this set-up helped Temenos retain its global banking presence, it also dramatically increased complexity. 

From the first time we met with Cobase, we were highly impressed. Our team has worked on numerous platforms, both on the corporate and bank side, so we knew what we were looking for. All worked out amazingly well for us.

Joanne Blomfield
Group Head of Cash Management, Temenos
Blomfield - Temenos

Having implemented Cobase, the initial benefit for the Temenos treasury team was the considerable time savings unlocked by the set-up. “By logging on to one platform, we can approve all our payments, do the FX trading, and have a near real-time view of our bank balances,” enthuses Blomfield.

“This gives us a more holistic view of our entire cash position. I receive alerts when cash comes in, or a payment over a certain amount has just gone out. I can answer questions of senior management as and when needed as it provides a single source of truth.”

On the cash forecasting side, the team generally runs an eight- to 12-week forecast, depending on the time of the year. While the time horizon of the forecast has not changed, how the task is managed is now far more straightforward.

“We used to manage our forecasting on Excel, including data dumps from our previous TMS and information from banking platforms,” reflects Blomfield. “Now we have everything at our fingertips on Cobase, we don’t need Excel files and the management reporting is on another level.”

On the payments side, the automation that Cobase has brought to treasury combines efficiently with the company’s ERP system to improve workflow. “We have a payments team that loads the payments via Oracle or manually for one-off payments,” explains Blomfield. “My team receives a reconciliation file and can check that against what they see in Cobase and then approve it in bulk, signing off everything in one go. The time that saves and the ability to check it back in such a simple manner is great.”

The company’s FX trades have always run through 360T. Following the implementation, there is now a link directly to that through Cobase. “The FX set-up means that my back-office team is no longer manually inputting trades into a database as we can reconcile everything there,” says Blomfield. “We can also manage the netting, as Cobase generates the netting notifications to the bank. Once it’s agreed, we have a one click method to approve the payment.

Previously, we had to manually input all the FX payments.” With an implementation such as this example from Temenos, both the company and the technology provider must have the right priorities and have identified the project’s key goals before any work is started."

For Blomfield, this peace of mind has been complemented by a smooth working relationship. “I promise they haven’t paid me, but they have been absolutely great,” she says.

“I can honestly not find a single fault in how anything we’ve requested has been handled. During the implementation, our input was minuscule. We provided introductions to the bank and the data it needed. Then we had a weekly call, and everything was done in the background, which is far removed from any implementation experience I’ve ever had. The transfer to Cobase’s customer services since has been very smooth, and they’re highly responsive.”

Results

Improved visibility and control

Centralized cash management through Cobase gave the treasury team real-time visibility over global balances.
Reduced dependency on fragmented bank portals improved daily oversight and decision-making.

Automation and efficiency

Payment processing, reconciliation, and FX workflows were automated, significantly cutting manual workloads.
Manual token handling and spreadsheet-based tasks were eliminated, freeing up hours for the team each day.

Stronger governance

Cobase provided a secure, governed environment for managing access rights across all connected banks.
Standardized processes and consolidated reporting improved internal controls and audit readiness.

Interested?

Manage all your bank accounts centrally with Cobase

Simplify your cash management and save valuable time. One platform, complete control over all your financial flows.
Image