Full time

Client Support Specialist

We’re looking for a Client Support Specialist to join our team and guide new customers through onboarding and setup. We are looking for high performers who thrive in dynamic environments.

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At Cobase, we help companies take back control of their banking and treasury operations.

Many mid-sized and large businesses manage multiple banks, dozens of accounts, and complex finance structures across countries, currencies, and entities. It’s inefficient and hard to manage. That’s where we come in.

Cobase offers a single platform where finance teams handle payments, cash management, and treasury processes, fully connected to their ERP or accounting system. No more switching between portals or spreadsheets.

We work with international corporates, growing groups, and private equity-backed companies that want to simplify financial operations and increase control.

The role: owning critical moments for our customers

We’re looking for a Customer Support Specialist who thrives in high-impact situations and takes full ownership of customer issues.

In this role, you’re not just answering tickets. You’re helping customers move money, resolve time-sensitive issues, and keep their financial operations running without disruption. When something breaks or doesn’t go as planned, you step in, take control, and get it fixed.

You’ll work closely with customers, banks, and internal teams to make sure problems are solved quickly, clearly, and for good.

What you’ll do

Act as the first point of contact for customer questions and support requests

Take ownership of payment-related issues from start to resolution

Troubleshoot bank connections, payment flows, and platform usage

Coordinate with product and engineering on complex or time-critical cases

Guide customers in using the platform effectively and confidently

Spot patterns, prevent recurring issues, and improve how we support clients

What we are looking for

Someone who enjoys solving problems under pressure and getting things done

Clear communicator with a structured approach

Result-oriented with a strong can-do mentality

Fluent in English and at least one other European language (essential)

Comfortable with tech, banking, or finance tools

Able to explain complex topics in a simple, practical way

Experience in payments, fintech, banking, or SaaS support is a strong plus

Hands-on, proactive, and takes full ownership

Interested?

Manage all your bank accounts centrally with Cobase

Simplify your cash management and save valuable time. One platform, complete control over all your financial flows.

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